Omnichannel Retail Monitoring
Unify surveillance of all your sales channels.
Omnichannel retail multiplies touchpoints: e-commerce site, mobile app, click & collect, in-store kiosks. Each channel has its own systems, but the customer experience must be smooth everywhere.
MoniTao monitors your entire retail ecosystem to guarantee a consistent experience across all channels.
Why omnichannel monitoring is complex
- System multiplicity: ERP, WMS, OMS, PIM, CRM - all interconnected and all critical.
- Stock synchronization: Stock must be consistent between web and stores.
- Unified customer experience: A problem on one channel impacts the perception of the entire brand.
What MoniTao monitors
- Sales channels: E-commerce site, mobile app, click & collect API.
- Integrations: ERP connections, stock synchronization, product feeds.
- Customer services: Loyalty program, returns, customer service.
FAQ - Retail Monitoring
How to monitor stock synchronization?
Use heartbeats for sync jobs and API monitors to verify stock consistency.
Click & collect sometimes fails. How to diagnose?
Separately monitor the reservation API, OMS, and store notification system to isolate the problem.
How to handle Black Friday with our complex stack?
Intensify monitoring the week before, identify bottlenecks, and set up enhanced alerts.
Can I monitor in-store kiosks?
If your kiosks have internet connection and a health endpoint, yes. Otherwise, monitor the APIs they consume.
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