A marketplace involves multiple stakeholders: sellers, buyers, payment system, commission management. Each component can fail independently, impacting a portion of your users.
MoniTao monitors all critical aspects of your marketplace to guarantee a smooth experience for all actors.
Why monitor a marketplace
- Multiple failure points: Catalog, cart, payment, seller dashboard, commissions - each module can fail separately.
- Seller trust: Your sellers rely on the platform. A dashboard outage can push them to competitors.
- Financial flows: Split payments, automatic commissions - any financial issue has immediate consequences.
What MoniTao monitors
- Buyer interface: Catalog, search, cart, checkout - the complete purchase journey.
- Seller dashboard: Seller dashboard, product management, order and payment tracking.
- Third-party APIs: Stripe Connect, shipping API, seller-buyer messaging services.
FAQ - Marketplace Monitoring
How to monitor split payments to sellers?
Monitor your payment processor API (Stripe Connect, etc.) and create heartbeats for reconciliation jobs.
Sellers complain about slowness. How to identify the cause?
Create separate monitors for seller and buyer dashboards. Compare response times to isolate the issue.
How to monitor multi-vendor stock synchronization?
Use heartbeats for each seller's sync jobs or a global integrity verification job.
Can I give sellers access to their own monitoring?
You can share specific status pages or filtered availability reports per seller.
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