Email is good, but when you're away from your computer or your internet connection is down, SMS remains the most reliable channel for critical alerts.
MoniTao sends an SMS to your phone as soon as a downtime is detected on your high-criticality configured monitors. You can react immediately, wherever you are.
Why SMS Alerts
- Availability: SMS works even without data, without wifi, in low coverage areas.
- Immediate attention: An SMS is noticed instantly. No need to check your inbox.
- Urgency: Reserve SMS for P1 alerts. When you receive a MoniTao SMS, you know it's serious.
When to Use SMS Alerts
- Critical services: E-commerce site, payment API, services where downtime immediately costs money.
- After hours: Nights and weekends, when the team isn't checking their emails.
- On-call: The on-call person receives SMS for incidents requiring immediate intervention.
Configuration
- Verified number: Validate your phone number with a confirmation code.
- Criticality: Configure which criticality levels trigger SMS (recommended: P1 only).
- Time slots: Limit SMS to certain hours if needed.
Frequently Asked Questions
How much do SMS alerts cost?
SMS are billed pay-as-you-go. Check the pricing page for details.
In which countries are SMS available?
We support numbers from most countries. Cost varies by destination.
Can I receive SMS on multiple numbers?
Yes, configure multiple numbers for the on-call team.
How to avoid SMS during maintenance?
Use maintenance windows to suspend all alerts including SMS.
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